What to include

To help us reply usefully, include:

• The page or calculator your message is about (a link helps).
• What you expected, and what you saw instead, if you are reporting a problem.
• The numbers you entered, if your question is about a calculator result.

Reply times

We aim to reply within a few working days. That is an aim, not a guarantee: replies can take longer during busy periods, and some messages may not receive a reply if they do not include enough detail to act on.

What we cannot do by email

We cannot give personal medical, coaching, or nutrition advice by email, and we cannot review your individual training or diet. For questions about your own health or training, please consult a qualified professional. See the Disclaimer for the full position.